This procedure was adopted to ensure that students have the opportunity to voice concerns relating to the following type of complaints.

  • Allegation of state consumer protection violations, including, but not limited to fraud and false advertising.
  • Allegation that state laws or rules addressing the licensure of postsecondary institutions have been violated.
  • Allegation regarding the quality of education or other accreditation requirements

Complaint to the Institution

The initial complaint should include the complainant’s full name, address, contact information (email/telephone number), enrollment status, and if a current, former or prospective student.  The description of the complaint should indicate dates and college officials that were involved or have been contacted along with supporting documentation.  Last, the complainant should state what, if any, remedy is sought. The complaint should be filed to the College Compliance Office or the College President.

Complaints alleging consumer fraud

The Consumer Protection Unit of the Vermont Attorney General’s Office investigates and protects violations of Vermont consumer laws, which prohibit businesses from engaging in unfair or deceptive acts or practices.

Office of the Vermont Attorney General

Consumer Assistance Program

109 State Street

Montpelier, VT 05609

(800) 649-2424 or (802) 656-3183


Complaints regarding state licensing of postsecondary institutions

For certain educational programs specific standards and guidelines exist.  If you have questions about state licensing of colleges and programs, please contact the State of Vermont Agency of Education.


State of Vermont Agency of Education

219 North Main Street, Suite 402

Barre, VT 05641

(802) 479-1030


For complaints regarding quality or accreditation

As a member institution students, faculty, staff and members of the public may contact NEASC with their comment or complaint.  NEASC attests to a school’s high quality and integrity.


New England Association of Schools and Colleges (NEASC)

Commission on Institutions of Higher Education

209 Burlington Woods Drive, Suite 100

Burlington, MA  01803

(781) 425-7700